Overview
This Privacy Policy describes how TalkingPDF.io (“TalkingPDF”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website at https://talkingpdf.io and related services (the “Service”).
By using TalkingPDF, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data responsibly.
When you create an account, we collect:
- Email address — used for authentication, communication, and account recovery
- Name and profile photo — if you sign in with Google, we receive your public profile information
- Payment information — processed securely by Stripe; we do not store your full credit card details
Uploaded Content
When you use TalkingPDF, we process:
- PDF documents — uploaded files are processed to extract text for AI-powered chat
- Chat messages — your questions and our AI responses are stored to maintain conversation history
- Document embeddings — vector representations of your document content used for semantic search
Usage Data
We automatically collect:
- Pages visited, features used, and interaction patterns
- Device information, browser type, and IP address
- Error logs and performance data
We use the information we collect to:
- Provide the Service — process your PDFs, generate AI responses, and maintain your chat history
- Improve TalkingPDF — analyze usage patterns to enhance features and fix issues
- Communicate with you — send account-related notifications, product updates, and support responses
- Process payments — manage subscriptions and billing through our payment providers
- Ensure security — detect and prevent fraud, abuse, and unauthorized access
Data Storage & Security
Your data is stored securely using industry-standard practices:
- Documents and user data are stored in Supabase (PostgreSQL) with row-level security
- File uploads are stored in encrypted cloud storage
- All data is transmitted over HTTPS/TLS encryption
- Authentication is handled through Firebase Authentication with secure token management
While we implement reasonable security measures, no method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Third-Party Services
We use the following third-party services that may process your data:
- Supabase — database and file storage
- Firebase — authentication
- OpenAI — AI processing for chat responses and document embeddings
- Stripe — payment processing
- Vercel — hosting and deployment
- Google Analytics & Clarity — website analytics
- Resend — transactional emails
- Plausible — privacy-friendly analytics
Each of these services has their own privacy policies governing how they handle your data. We recommend reviewing their policies for more information.
Cookies
TalkingPDF uses cookies and similar technologies to:
- Maintain your authentication session
- Remember your preferences (e.g., theme settings)
- Collect anonymous analytics data
You can control cookie settings through your browser. Disabling cookies may affect some features of the Service.
Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate personal data
- Deletion — request deletion of your personal data and uploaded documents
- Data portability — receive your data in a structured, commonly used format
- Withdraw consent — withdraw your consent at any time where processing is based on consent
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).
Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account:
- Your uploaded documents are permanently deleted
- Your chat history is permanently deleted
- Your account information is removed from our systems
Some data may be retained in backups for a limited period or as required by law.
Children's Privacy
TalkingPDF is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this page periodically.
If you have questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us at:
- Email: support@talkingpdf.io